Hey guys, I received a report that a 15 million BR player was banned unprofessionally by R2Games and below are the various issues/details about this.
R2Games’ Unprofessional Behavior
The 15 mil BR player got the terrible “This account is banned” (screenshot) screen when trying to login and play as he does every day. There was no communication whatsoever with the player and anyone who has experienced this knows that this is a very upsetting experience.
The player submitted a number of tickets which were all ignored for at least 7 days or more. Screenshot below shows 2 of these tickets and 2 were made before these.
These are 2 major flaws of how R2Games treats its players.
No communication whatsoever. You can play for years and get banned in 1 second without any word / proof / ability to defend yourself.
No reply to tickets. For such a grave issue one would expect a priority reply to tickets. 15 million BR is a rather high BR player who has given high profit to R2Games and even if the player would be wrong, he definitely deserves a reply to his tickets, at least in recognition of all the money R2Games received up to the ban date from this player.
Not the first time
This is, by far, not the first time where R2Games has displayed unprofessional behavior, poor service to their customers and, said in simple language, not giving a damn about their players. And as a player myself, I repeatedly condemned such unprofessional behavior and remind again that this company, R2Games, does not deserve to have us as players, so everyone can decide for themselves if they want to play any of their games in the future or to give them more profits.
To be clear, this is not about if the player is correct or incorrect. It might very well be that a player breaks some rules and those actions need to be addressed. This is about treating your players with respect as a professional company would, which means communicating, informing the player of the issue, possibly giving a warning first and definitely replying to tickets, certainly within 24 hours or faster for such grave issues. I am not even saying that no proof of the accusation is ever communicated and you do not even get a chance to defend yourself to somebody who understands Wartune (as there has been plenty of evidence that game support often does not understand the game or issues).
What about Kong?
As you have seen the screenshots are from Kongregate, so some might ask why I have focused above only on R2Games. This is because sub-sub-publishers who are below R2Games (who is a sub-publisher of Wartune) do not really have any power from what we can tell. It seems that they are involved very little and all the tickets certainly go to R2Games for those servers. Still, I want to highlight that Kongregate’s reputation (and other similar publishers like Armor Games) will also suffer from ignoring the fact that their players are being poorly treated. After all, they are also responsible for players registered on their platform and it is just too easy to drop all responsibility on R2Games and only collect profits.
Did they finally reply to the 15m BR?
Yes, finally they did reply to his ticket. The entire reply is just a copy paste template and the only line that has any meaning in it is:
We have found that your account has been handed to a different person/character.
So this means that they banned him for account sharing, without making any communication and without allowing the person to defend himself and without providing any proof of how they determined this conclusion. It is also important to note that account sharing is openly used in Wartune for many years and the powers that be have allowed this even if they did not publicly say so.
To be clear, the TOS that these companies create gives them ultimate power where they can do anything they want without any responsibility or requirement of communication. This, however, does not mean that this is a proper or professional way of running a company or showing care about your players or, simply said, being good and fair.
As explained, this article is not about a player being right or wrong but about how a company, such as R2Games, treats its players and customers in a very unprofessional way. According to their TOS they do have the power to do anything they wish and the way they setup their companies legally speaking makes it very difficult for people to take them to court, especially for people who do not have money to hire lawyers, which would be the majority, and they know this and they abuse this fact.
So what can we the players do?
We can start by having sympathy and care about the pain of other players and stand up when companies abuse others. One of the ways bad companies manage to get away with evil things is when some players only think about themselves, which does not make us, players, strong. This is the reason I take the time to write this article to do my part to support and show sympathy to the 15m BR player who suffered in this matter. I know in the past players have tried making forum posts (although those get quickly deleted to hide the evil behavior) and players have tried creating tickets (although those get ignored or get a template reply). We are the only blog that I know of who have been openly supporting players and highlighting all these problems over the years and they do not have the power to shut us down (although they have harassed and attacked my character multiple times as previously reported).
We can decide not to support unprofessional and evil companies (such as R2Games), which means doing a quick research when we want to play some game to check who made the game and if they are a good company or not. As some of you know I have invested into the project of Game Companies Ranking which aims to help players with exactly this problem, so you can choose to support us (our Patreon link) so we can spend more time/money on such projects as well as our blogging work with articles like this.
There are more actions that players can take, but I do not wish to highlight those as they might also damage Wartune, the game that we love. It is important to understand that the fault is not with the game, with a specific few sub-publishers, so please do not blame the game.
Note: I do not know the ending of the story of the 15m BR player; if they kept the ban or lifted it. I do hope that he can play again, but I imagine he is already upset about how he has been treated. And I hope for the success of Wartune that we, the players, stand up more often against the evil companies and support the better ones.
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